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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A context menu will show up. It offers elaborate information about all the operations that you can carry out on that particular page. Each popup opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast selection of educational video clips describing how to work with our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than only reading articles. Thus, everyone can swiftly find their way around our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, have a glimpse at our comprehensive Frequently Asked Questions section, which includes questions asked by real clients and offers practical solutions. We constantly update our Frequently Asked Questions database with new questions & answers so as to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you need in the FAQ section either, you can contact our great team of client support engineers available 24/7/365 and eager to help you with any question. Each trouble ticket you send will be replied to within 60 minutes (the average response time is just 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 49255

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com